Fulfillment Policy
Throughout these Terms and Conditions, Privacy Statement, and Disclaimer Notice, the following terms apply: "Client", "You" and "Your" refers to you, the person or organization purchasing and using our services. "The Company", "Ourselves", "We", "Our" and "Us", refers to Agencymatics. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms are subject to prevailing law of United Kingdom.
Fulfillment Policy
At Agencymatics, we specialize in implementing operational systems and automations for agencies. Our commitment is to deliver high-quality, systematic solutions that transform agency operations. We take all feedback regarding our implementations seriously and maintain strict quality standards throughout delivery.
Service Delivery
We deliver our services through:
Custom project management workspace implementation
Automation system setup
Team training and documentation
Ongoing support and optimization
Digital delivery of all materials and systems
Portfolio Usage Rights
By engaging our services, you grant us permission to showcase the results and improvements achieved through our implementation as case studies for marketing purposes. Client confidentiality will be maintained as per agreement.
Refund Policy
We maintain a structured refund policy under these conditions:
Issues must be reported within the first 14 days of implementation
Refund requests must be accompanied by detailed documentation
Partial refunds may be issued for incomplete implementations
Full refunds are subject to review and agreement terms
Refunds are not available for:
Completed implementations with signed completion documents
Cases where client fails to provide required access or information
Situations where client fails to participate in implementation
Post-implementation period (after 14 days)
Implementation Abondonment
If after repeated attempts to progress implementation, Client becomes unresponsive for thirty (30) days, Agencymatics may:
Declare the project abandoned
Retain all payments received
Terminate access to implementation resources
Cancel ongoing service agreements
Administrative Fees
Refunds are subject to a 10% administrative fee
Early termination fees may apply as per agreement
Implementation restart fees may apply for abandoned projects
Project Cancellation
No cancellation during active implementation phase
No cancellation during active implementation phase
30-day notice required for ongoing service cancellation
Cancellation fees apply as specified in service agreement
Partial refunds subject to work completed
Complaint Procedure
If you're dissatisfied with our services:
Email: hello@agencymatics.com
Provide detailed description of concerns
Allow 48 hours for initial response
Participate in resolution process
Contact Information
For any questions regarding these terms:
Email: hello@agencymatics.com
Website: https://agencymatics.com
Contact Information
Agencymatics reserves the right to modify these terms with notice to clients. Continued use of services constitutes acceptance of updated terms.
Last Updated: January 13, 2025